At Malook Pharmaceuticals, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping and delivery policies below for more details:

Shipping Process:

• Orders are processed and shipped within 1-2 business days after the payment is confirmed. Once your order has been dispatched, you will receive an email notification with tracking details.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Charges:

• Shipping charges will be calculated at checkout based on your location and the weight of your order. Free shipping may be available on select products or during promotional offers.
• International shipping: Additional shipping charges and customs duties may apply depending on the destination country.

Estimated Delivery Times:

• Domestic deliveries (within India): Typically arrive within 3-7 business days.
• International deliveries: Delivery times may vary depending on the destination country and shipping method selected, ranging from 7-21 business days.

Please note that these delivery times are estimates and may be affected by unforeseen circumstances such as weather delays, customs processing, or public holidays.

Tracking Orders:

• Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment until it reaches your doorstep.

Undelivered Packages:

• If your order has not been delivered within the estimated time frame, please contact us at info@malookpharma.com with your order details. We will investigate the matter and ensure that you receive your package as soon as possible.
• In case of unsuccessful delivery attempts or incorrect shipping information provided, any additional shipping costs will be the customer’s responsibility.

Shipping Address Changes:

• If you need to update or change your shipping address after placing an order, please contact us at info@malookpharma.com within 24 hours. We will do our best to accommodate the change, but address modifications may not be possible once the order is processed.

Delays:

• While we aim to ensure timely deliveries, certain delays may occur due to factors beyond our control, such as strikes, natural disasters, or customs clearance. We will keep you informed in case of any delays.

For any shipping-related inquiries, feel free to reach out to us at info@malookpharma.com.