At Malook Pharmaceuticals, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our website, www.malookpharma.com. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information to provide a better user experience and to process your orders. This includes:
- Personal Information: When you place an order or register on our site, we collect information such as your name, email address, shipping address, billing address, phone number, and payment details.
- Non-Personal Information: We may collect technical information, such as your IP address, browser type, device information, and how you navigate our website, through cookies and analytics tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and deliver your orders, including payment processing, order confirmations, and shipment tracking.
- Customer Support: To respond to your queries, provide customer service, and notify you about your order status.
- Improvement of Services: To enhance your experience by personalizing content, improving website functionality, and optimizing customer interactions.
- Marketing and Promotions: To send you promotional emails and updates about our products and services (you can opt out of these communications at any time).
- Legal Obligations: To comply with applicable laws and regulations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (e.g., shipping partners, payment gateways, marketing platforms) to facilitate the fulfillment of your order and our services.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order, legal process, or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business continuity.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. We use secure servers, encryption, and other technologies to ensure the safety of your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us remember your preferences, track your interactions, and improve website functionality. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.
6. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of third-party sites before providing any personal information.
7. Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Update or Correct Information: Request corrections to your personal information if it is inaccurate or incomplete.
- Delete Your Information: Request the deletion of your personal information, subject to certain exceptions (e.g., if required for legal or transactional purposes).
- Opt-Out: Unsubscribe from our marketing communications at any time.
To exercise these rights, please contact us at info@malookpharma.com.
8. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated version will include the revision date. Continued use of the website after the changes are made will constitute acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Malook Pharmaceuticals Pvt. Ltd.
Email: info@malookpharma.com
Website: www.malookpharma.com